Lead and inspire the next chapter of our journey

Head of Technology and Customer Operations
£90,065 - £101,075 (plus a Leadership Allowance of £6,500 per annum)

Elmbridge is a dynamic borough at the heart of a thriving community.

Located in the southeast with close proximity to London, Elmbridge offers an exceptional quality of life - however, we know that not all residents have access to the same opportunities. We are committed to ensuring everyone in our community can fully experience what Elmbridge has to offer.

As we look towards 2030, our borough faces important challenges, including affordable housing, environmental sustainability, and enhancing our digital services. Tackling these issues is crucial for our future, and we are seeking someone with the vision and drive to lead us through these changes. Affordable housing remains a key priority, ensuring that residents can find homes within their means while preserving the borough’s unique character and green spaces.

A key element of our journey is our commitment to a “digital first” approach. The Technology and Customer Operations teams are essential in driving this forward, helping us deliver modern, efficient services that meet the evolving needs of our community. We are looking for a leader who understands the importance of digital innovation and customer-centric solutions. Technology is at the heart of our ability to connect with residents, deliver services, and empower our teams. Your leadership will be critical in ensuring these functions thrive and continue to positively impact Elmbridge as we strive to meet our ambitious goals for 2030.

This role requires someone skilled at navigating complex political landscapes. With a Resident’s Association and Liberal Democrat coalition, the ability to collaborate and communicate effectively with a wide range of stakeholders is essential.

You will lead a team of talented individuals dedicated to making a difference. We are looking for an inclusive and dynamic leader who will inspire others and champion Elmbridge as we pursue our ambitious goals.

If you have the passion, experience, and drive to help us achieve our vision for a sustainable and prosperous future, and can lead the way in technology and customer operations, we want to hear from you!